As Orlando Seaworld lawyers we have represented theme park injury victims who suffered serious injury at Universal Studios properties and the many theme parks of Walt Disney World. Many of these individuals who contacted us only wanted the theme park to admit responsibility, apologize and offer to reimburse them for their lost vacation. Of course, by the time they contacted us, these folks were ready to receive full and just compensation.
While business groups falsely accuse Florida injury lawyers of bringing too many lawsuits, it is the failure of businesses to take responsibility for harm caused that forces individuals to seek legal counsel. Why would a theme park, for example, not simply apologize for injuries suffered by a guest due to an arguably unsafe condition? Does it not make good business sense to offer to extend a patron’s stay or provide next year’s accommodations at no cost?
Offering a real apology and complimentary passes and accommodations may prevent litigation. It would also turn a casual guest into a loyal fan for life. On the other hand, is it fair to judge the guest who is ignored by Universal Studios or Walt Disney World as being litigious because he or she refuses to “go away?”
With fractured wrists, arms and legs, guests complaining that all they wanted was an apology and an offer to “make it up to them next year” are not asking for too much. No, they are asking for too little. Perhaps these Orlando theme parks will learn that injury lawsuits may be avoided with better guest relations.